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IT Systems Administrator

Dar es salaam, Tanzania

The administrator will responsible for general maintenance of all ecosystems. This will include end to end incident management from initial troubleshooting to root cause analysis to problem management. Implementation of security policies, patch management and user access management as per the Inventions Technologies policies. This role responsible for designing and building modules and solutions based on the needs of business and IT..

      Responsibilities

      .Handle the emails coordination to the team.

      Make sure they are logged on the ticketing systems and directed to the correct personnel.

      Responded within SLA.

      2.Handle Change Management

       Make sure JO's are logged for local and MPA CAB

       Enter Open API CAB

       Communicate the changes to the test team.

        Represent the team on the daily Product meeting

      3.Handle Incident Management

        Make sure maintains the daily list of incidents

         PBI/RCA Management of any incidents that occurs

         Weekly report of incidents with the IT NOC and Management

         Repetitive incidents or issues reported should be discussed internally and sorted.

      4.Handle Incident Management

        Make sure maintains the daily list of incidents

         PBI/RCA Management of any incidents that occurs

      5.Product Development  

      Design and documentation of products, services and enhancement of M-pesa platform

      Needs to understand IT Operations and ITIL Processes.

      Must Have

      • •   Bachelor degree in Computer Science or its equivalent.
        •    Strong technical, analytic skills.
        •    Build and maintain relationship with key stakeholders.
        •    Mobile Money experience would be advantageous.
        •    Knowledge of ITIL would be advantageous.