Dar es salaam,
The Delivery Manager is seconded to Markets and responsible for the end-to-end delivery of agreed supported products, projects and services within assigned Market/s.
The Delivery Manager will act as the Project Manager with responsibility for projects’ delivery. They will work closely with the local market, Product Manager, Product Owner, Scrum Masters, Business Analysts and Solution Architects. They will align local market resources for their defined services to ensure on-budget project delivery satisfaction for their Market’s Group supported projects.
The Delivery Manager will guide the Markets and lead local project and technical resources. The role holder will also lead the activities to commercialise demand and work with the Programme Managers as the principle communication hub to Governance, Product and Engineering challenges in the Market’s projects.
Finally the role holder will agree with the Programme Manager and guide the Project Management Office on the projects’ overall priorities, programme demand, capacity management, planning and of local Market constraints, dependencies and priorities..
Key Accountabilities§ Delivery of end to end products and services to assigned Markets
§ Delivery leadership within assigned Markets to maintain high level of customer satisfaction
§ Project Executive activities for Service Integrator’s project activities in Markets
§ Establish and maintain strong relationships up to and including executive level in markets.
§ Directly support key market deployments, planning, approval and execution.
§ Management and resolution of local project issues, risks and dependencies with local Market teams.
§ Escalation management of critical issues to Market and Programme Managers.
§ Local resource prioritisation and alignment with Core roadmap.
§ Manage Vendor activities to ensure delivery within delegated assigned budgets.
§ Implement and maintain productive local Governance for assigned services.
Essential• Project Management with international suppliers or markets – minimum 3 years
• Project Management - PRINCE 2, APMP or equivalent
• Agile Project Management Qualification Scrum/Kanban/SAFe or equivalent
• Communication and relationship management experience to executive level – 3 years
• Excellent problem analysis and resolution skills
Desirable• Mobile Payment or Financial Services Experience
• Service Operations Qualification – ITIL
• AML Qualification - ICA Certificate in Anti Money Laundering Awareness
• Regulated industry experience
• Programme Management Qualification and Experience – MSP
• Degree Qualification - Preferably STEM