Scrum Master

Dar es salaam, Tanzania


·         The Scrum Master plays a crucial part in ensuring the success of our Digital Operating Model; helping us to become a leading digital company

·         The Scrum Master is a servant leader to the DevOps delivery team, coaching agile methods, and providing support and facilitation to increase velocity and team productivity

·         This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution

·         This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks

Key Accountabilities and Decision Ownership:



·         Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations

·         Coach team members on Agile methods and technical practices (e.g., CI/CD, TDD, etc.)

·         Track and manage risks and issues of the delivery team

·         Track and report on current status of all team members and the delivery

·         Facilitating key agile ceremonies, such as daily stand-ups, demos, and retrospectives

·         Monitor and optimize agile processes and practices

·         Promote continuous improvement through retrospectives and team learning

·          Coordinate with other delivery teams, stakeholders, and partners to manage risks, inter dependencies, and impediments to the team·

Core Competencies, Knowledge and Experience:



    ·         Is a role model for best practices in Agile process execution, motivating other team members to do the same

    ·         Ability to continue to monitor, learn, and implement industry best practices from the agile community

    ·         Natural "servant" leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance

    ·         Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers

    ·         Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and  senior executives

    ·         Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed

    ·         Comfortable with ambiguity and working in fluid, fast-changing environments under pressure

    ·         Strong grounding in traditional project management practices

    ·         Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes

    ·         Understanding of both the current Telecommunications and digital services market and emerging business and technology trends

    ·         Agile software development environment and methods such as Scrum, SAFe, Kanban, XP. LSD, and FDD

    ·         Agile ceremonies, tools. and artefacts, e.g., retrospectives, demos, increment planning, information radiators

    ·         User story definition and team backlog management

    ·         Backlog item estimation

    ·         Continuous integration and continuous delivery methodologies and tools

    ·         DevOps culture, processes. and tools

    Must have technical / professional qualifications:

    ·         Bachelor’s degree in Computer Science, Information Systems, or  other related field

    ·         A total of at least five to eight years relevant experience of which at least three years needs to be as a Scrum Master or Product Owner with agile teams

    ·         Experience in designing and delivering complex digital capabilities

    ·         Experience leading teams using agile methodologies in large-scale teams

    ·         ▪Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFeCertified Scrum Master or similar

    ·         ▪Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD

    ·         ▪Certifications in traditional Project Management practices, e.g., Prince 2, PMP preferred

    ·         ▪JIRA/Confluence, MS Project, or equivalent experience preferred